What does modern ticket management involve?
Classic ticketing has evolved. Today, we are no longer just talking about sales, but about holistic ticket management. It combines event planning, communication, customer service and attendee management. You can create different types of tickets, sell them online, process payments and at the same time use one system for all incoming tickets in terms of support.
Typical functions of modern ticket solutions:
Creation of digital tickets with QR codes
Automatic dispatch by email
Integration into event websites and social media
Management of discount codes or group bookings
Real-time reporting and participant lists
Assignment of tickets to specific support employees
Management of incoming tickets via helpdesk software
Live chat or FAQ section for frequently asked questions
Why you need both: ticket manager and support system
A powerful ticket manager not only helps with sales, but also with support. Because the bigger your event is, the more queries there will be. Whether by email, live chat or via social media, your support team needs to be prepared. With a self-service portal, an area for frequently asked questions and automated responses to recurring tasks, you can resolve many issues in advance.
Modern ticket software allows you to do just that. You can record incoming enquiries, automatically assign support tickets and respond to customers quickly. This not only increases efficiency, but also the satisfaction of your guests.
Advantages at a glance
Sell tickets automatically via a centralised tool
Faster responses thanks to clear assignment of tickets
Support ticket systems for all incoming requests
Self-service portals take the pressure off your team
Live Chat for quick help with acute questions
Evaluation of solved tickets to optimise your processes
Connection to social media for more reach and communication
Centralised management of all data for an overview and GDPR security
Entry management made easy
Use QR codes and digital guest lists to ensure fast check-in. Visitors scan their ticket with their smartphone or at the entrance scanner and are inside in just a few seconds. This reduces waiting times and leaves a professional impression. This is a real advantage, especially for large events or tight schedules.
Self-service saves time
A self-service portal allows your guests to resolve many issues themselves. Resending tickets, changing data or calling up information on arrival? Everything is possible, which takes the pressure off your support team and ensures a better user experience at the same time. The combination of self-service and automated assignment of incoming tickets helps you to efficiently cover recurring tasks.
Support systems for your event
Whether helpdesk software, live chat or a classic support ticket, modern ticket solutions offer you several ways to provide your customers with fast and personalised support. The option of assigning tickets to specific support employees is particularly helpful. This means that no enquiries are lost and every customer receives a suitable and quick solution.
Especially valuable for complex events
If your event consists of several programme items, different ticket categories or changing locations, powerful ticket management is essential. You need clear structures, quick responses and a reliable way to keep both participants and employees informed at all times.
This is particularly valuable for medium-sized companies with a limited team. Instead of operating many tools in parallel, everything runs via a centralised system. This allows both ticket sales and event support to be organised efficiently.
Communication across all channels
A good system takes communication into account. By email, in the self-service portal, via live chat or even via social media, your guests should be able to reach you wherever they are. And you need the ability to send important information such as times, admission rules or updates just as easily. The combination of ticket software and communication solutions makes exactly that possible.
What characterises good providers
Good ticket software is clear, flexible and easy to use. It can be integrated into your existing event website or used as a stand-alone solution. Support functions, intuitive user interfaces and mobile optimisation are now standard. A dedicated support team that is on hand to answer your questions is also particularly important.
What you should look out for
Is there an integrated support system with a helpdesk or live chat?
Can tickets be sent and personalised automatically?
Are recurring tasks solved automatically?
Can participants manage their data themselves via a self-service portal?
Are there interfaces to payment providers and event management tools?
Is data protection complied with, especially for personal data?
Can incoming tickets be clearly assigned and processed quickly?
Find the right solution
On eventbook, you will find providers who can help you with ticket sales and digital support for your event. Whether you are planning a small conference or a large, multi-day event with thousands of participants - with the right ticket management solution, you can control everything centrally and professionally.
Sales, admission, communication and support - all in one system. For events that impress. For guests who feel well looked after.